AMA Pittsburgh Luncheon: Boscov’s Formula for Success in Pittsburgh

Join AMA Pittsburgh and Stephanie Swift, public relations manager for Boscov’s on December 14 at the Doubletree Hotel Pittsburgh City Center to learn how Boscov’s has been able to thrive in a market that has been changed by significant consolidation. Ms. Swift will discuss how Boscov’s low turnover rate and active management training program help the chain respond to the pressures of being the “new kid in town” in the Pittsburgh market. Ms. Swift will also touch on Boscov’s goal of delighting its customers with exceptional products and service, and how the company is able to keep its shopping experience personalized, family-oriented, and friendly.

Who: American Marketing Assoc, Pittsburgh chapter
When: Thursday, December 14, 2006 11:30 AM – 1:30 PM
Where: Doubletree Hotel, One Bigelow Square, Pittsburgh
How much: $35 – $55

For more information, see the event invitation.

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Geek Night 50

Geek Night is a highly informal bimonthly gathering of people in the Pittsburgh high-tech industry. There is no dress code and no cover charge. Show up anytime after 5:00pm, and leave when you feel like it.

When: Thursday, December 7, 2006, 5-9pm and later

Where: The Church Brew Works at 3525 Liberty Ave in Lawrenceville (geeks gather in the bar area)

How much: FREE

RSVP: email rsvp @ pghgeeks.org

Details at the Pittsburgh Geeks website.

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Show Me the Money: Making Money with Your Blog or Podcast

During PodCampPittsburgh, one of the biggest topics of discussion was monetizing: making money from your podcast (or blog). Many sites offer recommendations, usually focused around understanding your viewership/readership. A recent post by Grace Bonney of BizBox Blog on Slate (“How Does One Live Off of a Blog?“) brings together great ideas and a healthy dose of reality:

There are few design bloggers I know who live entirely off of their blogs. Most people have the support of a significant other’s income, freelance revenue or a side job that helps pay the bills. And I’m certainly no different. When it comes to paying my rent and putting food on the table I combine my site’s ad revenue with income from freelance jobs. There are certainly exceptions to the rule, but for the most part we all work outside of our blogs in some capacity to make ends meet.

The whole article is worth reading, but I’ll quickly summarize Grace’s key steps to turning your blog or podcast into a revenue source:

    1. Establish your blog or website’s basic stats.

    2. Create a reader survey. (This is so you can write a more accurate audience profile.)

    3. Create an advertising one-sheet (using the visitor stats and profile).

    4. Set your prices.

    5. Reach out to potential advertisers.

    6. Maintain your boundaries and keep your advertisers happy.

      These are just the highlights — make sure to check out the details and fine points.

      As a final point, she considers the question of whether to use an aggregating ad service like Google Adwords or to find and manage targeted advertisers on your own. Grace suggests that dealing directly with advertisers has worked best for her, and I’d echo that opinion — the bloggers I know who’ve done best with advertising don’t rely on Adwords.

      Another ad option to consider is signing up for an affiliate program, such as Commission Junction. If you have a truly targeted audience, and if there’s a fluid way to include specific product or brand ads on your pages or in the content, this is an excellent option. It’s worked well for me in a variety of settings.

      How much you get out of your website depends on how much you put in. Create a plan, set some goals, and give it a try. Make sure to evaluate the results. then rinse and repeat.

      (Thanks to Rob Walker/Murketing for highlighting the BizBox article.)

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      Buggy Blog Beta: How the Business 2.0 Blog Site Could (Should) Be Improved

      CNNMoney.com is conducting a staff blogging experiment. Sixteen staff writers are each maintaining blogs on specific topics, with the bulk of them aggregated at Business 2.0 Blogs.

      It’s an interesting idea, and the site is readable. But they’ve missed some basic and important pieces that would make the site easier to use — especially for those new to blogs. For example:

      • The site has no page title — the words that appear in the title of the browser window. It might seem like a small error, but the page title is also used when you bookmark a page, and if it’s missing then the page URL becomes the title of the bookmark. Clunky.
      • Nowhere on the site is the site explained: What is Business 2.0, who writes these blogs, how do the editors choose which posts to feature, and so on. There is a link back to Business 2.0, but if you don’t know what that is — if you’ve come to the site via a link elsewhere on the web — then you’re likely to feel confused.
      • And in fact, the logo for the blog site says it’s Business 2.0 Beta … so again, if you don’t already know about the relationship between this blog aggregator and the main Business 2.0 site, you might incorrectly assume that this is the magazine’s complete web presence. (The thumbnail images of recently Business 2.0 print magazine covers only reinforces this error.)

      But the site does make it easy to jump to any of the staff blogs, and has a handy tool for subscribing via many of the popular feedreaders and via email. They got a few key things right.

      And the logo for Business 2.0 Beta is animated, with the “beta” part falling down, gathering itself up, and getting back together. It’s a fun way to indicate that the site is a work in progress and will get better. Let’s hope they get better soon.
      By the way, for a terrific list of tips for making your blog highly usable, check out “Blog conversion: Twelve highly detailed suggestions” and “Two more thoughts on Blog Conversion” by Robbin Steif over at the Lunametrics blog.

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      Tri-County IT and Communications Services Consortium Survey

      The newly-formed Tri-County IT and Communications Services Consortium, covering Armstrong, Butler & Indiana counties, is conducting a survey to understand the needs and expectations of companies in this area.

      The consortium’s mission is “to support and strengthen information technology and communication services and industries in the Armstrong, Butler, and Indiana county regions.”

      If you have a technology business that operates in any of these counties, take three minutes to complete this survey.

      Tri-County IT and Communications Survey

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      Clues Surfacing: Marketing “The Muckle Man”

      I’ve been receiving strange emails the last few weeks, talking of a mystery and sending me to www.TheMuckleMan.com. The site is an online puzzle, with a grid of squares that link to various news reports across the web and the MySpace blog of Gilbert, a marine biologist researching giant squid in Newfoundland.

      (Incidentally, Gilbert seems to have great taste in music. His first two blog entries point to the new Killers album and “Oh No” by OK Go.)

      Yesterday’s post from Gilbert tells us that a terrible accident has happened, that a child has been lost at sea.

      The Muckle Man.com

      Of course this is a promotional campaign. The event is City Theatre’s upcoming production of “The Muckle Man,” opening in late January 2007.

      January 25, February 18, 2007
      The Muckle Man
      By Roberto Aguirre-Sacasa

      Strange things rise to the surface in this mysterious thriller

      In the deep waters of isolated Conception Bay, Newfoundland, marine biologist Addison Clarke searches for the elusive giant squid, the ocean’s “red ghost,” intent on solving its mysteries. On dry land, Clarke’s wife, Marina, chases a mystery of her own when she rescues a stranger who emerges from the surf. As the natural world is thrown off balance, what surfaces is a mystical tale of the sea and its secrets. Currents of pop culture, contemporary science, and ancient folklore run through this chilling edge-of-your-seat thriller.

      The emails and site remind me of the website for the original “Blair Witch Project,” although that campaign was more hidden about its origins — at first, the Blair Witch materials seemed as though they could be real. In this case, I’ve already received information about City Theatre’s current season and knew “The Muckle Man” would be opening in January. Plus, the site and related materials are quite polished.

      I think the lack of mystery is fine: The campaign builds up a sense of anticipation for the play, and creates an air of creepiness that suits the play’s premise.

      I like the puzzles the site poses — a new puzzle each week, requiring one to read (or skim) the articles and answer a simple question. Just enough involvement to create interest, not enough to annoy a busy person. I’m not sure what happens if you get all the questions right; I found and sent in the answer to week 3, but I’m sure I wasn’t the first to do so.

      In all, it’s an engaging campaign to build interest in a new, never-before-seen play.

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      Women in Technology Breakfast Briefing: Customer-Led Innovation

      Jana Eggers, U.S. CEO of Spreadshirt, explains how to let your customers lead the way to innovation in technology. Ms. Eggers is “obsessively customer focused” and enjoys “making technology easier to use,” and these factors helped bring her success while leading Intuit’s Innovation Lab and remain her guiding principles in her current position.

      What: Women in Technology Breakfast Briefing, presented by the Pittsburgh Technology Council
      When: Wednesday, 12/6, 7a.m. – 9:15a.m.
      Where: Sheraton Station Square Hotel
      How much: $35 for PTC members, $75 for non-members

      To register, please contact the PTC Events Team at 412.918.4229 or via the Pittsburgh Technology Council website.

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      He Will Ride Forever ‘Neath the Streets of Boston: CharlieTicket and the Boston Subway

      Charlie TicketI had a grand, nostalgic time visiting old haunts in Boston and Cambridge last week, including riding the T, Boston’s subway (officially the MBTA). Fares are higher than when I was in college there — up from $0.60 to $1.25 — but it’s still the easiest and cheapest way to get around the metropolitan area.

      More notable than the fare increase was a new style of payment: To replace tellers selling fare tokens, the MBTA is installing automated payment machines that take credit and debit cards and give back tickets — like those used in New York City and other places. The new system is collectively called Charlie, and is represented by a dashing cartoon fellow wearing a hat and smiling.

      Here’s what’s funny about this: Charlie wasn’t invented for this automated ticketing system. He has existed for a long time, as the main character in a song about Boston’s subways, written in the 1940s using the melody of an even older song. Jonathan Reed at MIT provides lyrics for the song, as recorded by the Kingston Trio:

      Charlie On the MTA

      Let me tell you the story
      Of a man named Charlie
      On a tragic and fateful day
      He put ten cents in his pocket,
      Kissed his wife and family
      Went to ride on the MTA

      Charlie handed in his dime
      At the Kendall Square Station
      And he changed for Jamaica Plain
      When he got there the conductor told him,
      “One more nickel.”
      Charlie could not get off that train.

      Chorus:
      Did he ever return,
      No he never returned
      And his fate is still unlearn’d
      He may ride forever
      ‘neath the streets of Boston
      He’s the man who never returned.

      Now all night long
      Charlie rides through the tunnels
      Saying, “What will become of me?
      How can I afford to see
      My sister in Chelsea
      Or my cousin in Roxbury?”

      Charlie’s wife goes down
      To the Scollay Square station
      Every day at quarter past two
      And through the open window
      She hands Charlie a sandwich
      As the train comes rumblin’ through.

      As his train rolled on
      underneath Greater Boston
      Charlie looked around and sighed:
      “Well, I’m sore and disgusted
      And I’m absolutely busted;
      I guess this is my last long ride.”

      In other words, the symbol of the T’s new automated ticketing is a guy who’s stuck riding the subway for the rest of his life. Charlie would seem to be the worst choice for a branding icon.

      As Wikipedia explains, Charlie “can’t get off because he didn’t bring enough money for the ‘exit fares’ which had been established to collect an increased fare without upgrading existing fare collection equipment.”

      When I heard this song years ago, living in Boston, it didn’t bother me much that Charlie was trapped on the subway for want of a nickel. What bugged me was that his wife brought him sandwiches daily, yet never thought to stick his exit fare in his hand as the train went by.

      As for the automated tellers: They’re easy to use, and I found the tickets more convenient than subway tokens. So maybe that’s the real reason Charlie is smiling.

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      Nonprofit Marketing Boot Camp

      Recetly announced by the American Marketing Association:

      Pull on your fatigues and roll up your sleeves! The Nonprofit Marketing Bootcamp is making its way to the ‘Burgh!

      Event Specifics:
      December 7 and 8, 2006
      Boot Camp for NonProfits
      Doubletree Hotel Pittsburgh City Center, One Bigelow Square
      Fee: Members $440
      Non-members $665 (includes one year AMA membership)

      Presented by the American Marketing Association (AMA), AMA Pittsburgh, and the American Marketing Association Foundation (AMAF)

      Every nonprofit should have an organization-wide commitment to a comprehensive marketing strategy to make it stand out among the growing number of nonprofits competing for funding programs and volunteers. The AMA Nonprofit Boot Camp offers training in marketing fundamentals with a strategic overview of how it can be applied to nonprofit organizations.

      While this seminar is great for those new to nonprofit marketing, seasoned professionals will also benefit greatly from the topics covered. Designed specifically to addresses the needs of the non-profit marketing professional, this one and a half day workshop is led by an experienced AMA professional in an interactive, hands-on format. Topics covered include:

      - What marketing is and is not
      – Understanding who your “customers” are
      – Competitive differentiation and positioning
      – Using the marketing mix
      – Insight into customers’ experience and branding
      – Strengthening stakeholder relationships
      – How to develop a marketing plan
      With its large number of hospitals, colleges and universities, health and human services organizations, associations, and other non-profit organizations, Pittsburgh is the perfect place to hold this seminar. Hurry! Space is limited!

      Register today by visiting the AMA website.
      Or call AMA’s Customer Service line 1-800-AMA-1150

      Also visit www.amapittsburgh.org for details on more local events.

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